Resources / FAQ

Frequently Asked Questions

General Questions

What is Web Booking Expert?

Web Booking Expert is an innovative travel industry software providing fast and reliable booking engines to travel agents and tour operators by using modern technologies and ensuring that the booking solutions perform impeccably.

On which markets do you operate?

Web Booking Expert is a fully web based platform providing services to companies worldwide. Our ability to rapidly integrate any travel related XML allows us to deliver region-specific solutions. Web Booking Expert is servicing clients in Canada, U.K., Greece, Spain, U.A.E., and Kuwait – to name just a few of the countries we are working with.

What are the costs of using your solution?

Web Booking Expert comes in a package plan which influence initial and concurrent costs. Please contact our sales team in order to get an accurate quote.

Do you offer support?

We do provide full training on how to use the system before you get started. We also provide unparalleled worldwide support for any issue or questions you may have.

Can we get the system customized?

We do have a solution for companies that want to get their own customized version of the software. Please get in touch with our sales department who will suggest you an appropriate solution based on your needs.

How long will it take to add the booking engine to my website?

Our system consolidates an array of services that cater to both the B2B, B2C and Extranet environments and setting all of them up with an average number of suppliers usually takes 2 to 3 weeks. Of course, extra customization will increase this time frame.

Can the Web Booking Expert system be translated into other languages?

Web Booking Expert is a unique product that allows your website visitors to process a booking choosing from multiple languages on the booking page. We support most languages, including specific ones like Arabic, Farsi, Russian and Chinese.

Can we add other suppliers that are not already integrated?

Yes, our company can integrate any new suppliers as required by the client. Please get in touch with our sales department for such requirements.

How can I control cancellations of bookings and charge the appropriate fees?

You have complete control of cancellations of bookings and services! After setting up your Web Booking Expert system, you can control your company’s cancellation policy as well as the policy advised by the hotels, airlines and service suppliers. You set the standard and the system enforces rules.

Does the Web Booking Expert booking form work in different currencies?

You are in complete control of all currency matters within your version of Web Booking Expert. You can use any currency and display any currency to your back-office staff, your agents or your clients.

I’d like to become your reseller, what’s the procedure?

There are several ways to become involved with Web Booking Expert as a reseller or a distributor. Write to us at sales@wbe.travel for more details.

Can I have multiple branches under the same company?

Yes, you can have any number of branches under your company account.

How competitive are the rates in Web Booking Expert?

There are quite a few travel software providers out there, in fact we urge our clients to first compare us to other solutions on the market prior to purchasing a license to use our booking engine. We offer highly competitive prices and a growing amount of features. The decision to work with us will depend on the nature of your business and your travel software technology needs.

If I need a feature not currently offered by Web Booking Expert, is there a way it can be added?

Absolutely. Web Booking Expert is happy to help those of you who have special requests. According to the time and technical involvement needed for the feature to be added there most likely will be a charge for that.

I don’t have a website yet, can you assist in this area?

Yes. The Web Booking Expert B2C form can be used as a substitute for a website. It is a clean and effective online presence which can be designed to your preferences.

Do I pay commission with Web Booking Expert?

No. We do not charge any transactional fees.

Can I maintain a credit limit for my B2B clients?

Yes, you can easily maintain credit limit for any B2B client or corporate customer.